Will I receive a statements/payment book?
Yes you will, but you can discard them if you want because we will be making your payments for you. However, you may need to call, email, or fax us your account number as soon as you get your first statement/payment book, if this is the case, we will let you know.

Is my money safe?
Of course! All withdrawals are processed through ACH (Automated Clearing House) according to the strict rules and regulations set forth by the Federal Reserve. Your withdrawals are held in an FDIC insured account until they are transferred to your lender.

What if I change banks or accounts?
Call us and let us know the new account and routing numbers so that we can change them in our system and start withdrawing from that account.

	Do I pay SmartLoanPay anything upfront? No, there is no up front cost whatsoever! You will have a small transaction fee for each withdrawal. The enrollment fee is deferred and taken from the first extra half-payment debits. Once the enrollment fee has been collected, we send the extra half-payment withdrawals to your lender as principal payments. Even after the fees, most customers still save hundreds of dollars and have less NEGATIVE EQUITY!
What if I trade, sell, pay off, or total my vehicle? Simply give us a call and cancel, it’s that easy. Remember though, do it quickly so we can stop the withdrawals. If you are trading your vehicle, ask your dealer to set you up again with SmartLoanPay. If they don’t offer it, have them call us, we can get them set up quickly over the phone.